About the role

As a Strategy Principal Consultant specialising in Change and Transformation, you will help to shape and head up our strategic consulting proposition within Manifesto playing a critical role in guiding clients through organisational transformation with human centric design and digital and data at the heart.

Our Strategy & Innovation Directorate is the part of manifesto responsible for leading our clients through their most complex organisation transformations, who are seeking to better leverage digital, re-think their strategies or structures, or save operational cost to ensure focus on their core mission.

As such, we are looking for an experienced consultant with experience leading complex organisational transformations. We would expect this person to have a broad consulting experience and technical knowledge in areas such as strategy design, organisation design and change management.

Reporting to the Strategy and Innovation Director, you will leverage your expertise in, organisational change, and change management methodologies to deliver digital and data driven organisational transformation, helping clients achieve measurable greater organisational effectiveness.

This role allows you to work across a number of purpose led sectors, including Membership, Visitor attractions, Higher education and aligned commercial clients. You will address these sectors' unique challenges and opportunities while ensuring best practices are applied to deliver transformative results.

This role will act as one of the most senior client facing roles, leading on some of our most high profile client work, and being advisory on others to ensure the effectiveness of quality transformation delivery. As such you will have capability to solve problems and be able to lead on projects that bring together the breadth of manifesto’s capability to support our clients.

You will be responsible for helping to create the space for teams to deliver their best work, bringing together talented people to creatively define and solve complex challenges

Organisational design and change is a relatively new field for us, as such the role will also help develop the practice - led through the work - to build a strategy and transformation offer.

You will take a lead with the Director of Strategy and Innovation on defining best practice, developing the manifesto approach to organisational change, and building a reputation for delivering outcomes for our clients. Bringing together those across manifesto that lead on transformation projects to grow organisational understanding of the role that organisational design and change management plays in digital transformation. This requires an individual who is comfortable with complexity and challenging environments, capable of having difficult conversations at a senior level, holding space for our teams and helping people and organisations work through complexity with compassion and care

This role combines understanding the macro challenges facing our key sectors and as a thought leader, you will contribute to manifesto’s external presence through speaking engagements, whitepapers, and sector-focused thought leadership. Additionally, you will stay informed about trends and issues impacting our sectors, bringing fresh insights to your work and our clients.

Key objectives and measures of success

Strategic leadership: Work with senior leaders to define their transformation agendas, and establish the structures for transformation
Client impact: Build trusted relationships with stakeholders at all levels, from board members to grassroots teams, ensuring alignment and shared ownership of transformation goals.
Change leadership: Apply change management methodologies, frameworks, etc., to guide clients through cultural and operational shifts, fostering adoption and buy-in.
Sector insights: Stay informed about trends and challenges across NFP, Membership, Visitor attractions, education and aligned commercial sectors, alongside the role of tech and data in transforming the way organisations work and integrating this knowledge into your strategies.
Commercial growth: Identify growth opportunities and contribute to securing transformation-focused contracts.
Thought leadership: Position manifesto as a leader in digital transformation across sectors through external representation and thought leadership contributions.

Key accountabilities

Client Engagement

Lead the strategic direction of transformation projects, working with multidisciplinary teams to deliver high-quality, outcome-focused solutions.
Helping our clients including at a senior level ( Exec board level), think through their strategies, including their vision, missions, outcomes and priorities. Supporting clients to prioritise activities that can best achieve these strategies.
Supporting our clients in transforming their organisational strategies into design principles and operating models that can drive their goals forward in a cost effective way, supporting them to understand the options available and pros / cons of each.
Helping organisations we support to identify cost efficiency opportunities and working with a financial analyst to model potential savings
Helping to establish organisation transformation programmes for our clients, leveraging our principle of 'transforming while doing' testing new ways of working
Facilitate workshops, presentations, and discussions with senior client stakeholders, ensuring clarity, alignment, and actionable outcomes.

Strategic Leadership

Work with the Director of Strategy and Innovation to help shape our organisational design propositions in the digital transformation space
Provide clarity in complex transformation scenarios, prioritising initiatives that deliver maximum value.
Apply a blend of Agile, Lean, and traditional programme and project management approaches to meet diverse client needs.
Contribute to the evolution of manifesto’s transformation frameworks, ensuring relevance and excellence across all client engagements.
Setting the north star for transformation projects.
Regularly update your knowledge of sector-specific challenges, opportunities, and trends to inform and enhance client strategies.
Lead on cross-organisational transformational initiative (projects with a blended TPX team) where manifesto is the lead - accountable for collaborative working relationships that bring value and insight to the work and the client.

Change and Transformation Expertise

Leading research projects / diagnostics to understand the challenges our clients face, and where there are opportunities to leverage data, digital, new processes or structures to align them to their organisational goals (this might look like digital maturity assessments, org discoveries, data analysis etc.)
Leading organisation design changes for our clients, including establishing new structures, roles, governance models or ways of working
Apply knowledge of the sectors we work with's macro challenges—such as funding pressures, governance complexities, and the diverse needs of emerging audiences—to inform this work
These changes should always consider the impact and opportunities of emerging technologies like AI and automation.
Guide organisations in prioritising effectively for the future, avoiding distractions, and focusing on what matters most.
Support clients in navigating cultural shifts and operational changes, ensuring adoption and sustained impact.
Foster alignment between strategic objectives and data and technical implementation, bridging gaps between strategy, design, and delivery teams.

Team Development

Mentor and coach strategists within the team, fostering their professional growth and alignment with manifesto’s transformation pillars.
Build a culture of collaboration, accountability, and shared ownership within the Strategy practice.
Facilitate training sessions and workshops to upskill team members in change management and transformation methodologies.

External Representation

Represent Manifesto as a thought leader in NFP, Membership, Visitor attractions, and commercial sectors, contributing to blogs, whitepapers, and public speaking engagements.
Attend and speak at events, conferences, and workshops, showcasing Manifesto’s expertise and ethos.
Support Manifesto’s marketing mission by contributing to pitches, proposals, and sector-specific thought leadership.

Commercial Growth

Identify opportunities to expand client engagements and contribute to revenue growth.
Support business development efforts by shaping compelling narratives for transformation-focused pitches and proposals.
Unlock future opportunities by delivering successful transformation initiatives that build client trust and loyalty.

About you

Skills & experience

Essential

Supporting organisations through change initiatives, developing strategies, operating models & working in practice with clients to roll out new teams and ways of working.
Experience in driving forward organisation change as part of digital transformation and an understanding of how data and technology relates to organisational transformation in modern workplaces
Proven knowledge of change management methodologies
Expertise in Agile, Lean, and traditional program management approaches.
Strong facilitator and presenter with experience leading workshops and engaging with senior audiences.
Proven ability to build trust with stakeholders at all levels, from board members to operational teams.
High commercial acumen, balancing client objectives with viable, impactful solutions.
Familiarity with collaboration tools and data management systems used in large-scale transformations.
Background in supporting new business proposals and pitches, crafting compelling narratives.
Knowledge of organisational design and operating models.

Desirable

Ideally you will bring expertise and experience in the Not-for-Profit (NFP) sector, but we would welcome adjacent or relevant skills that can be applied to the purpose led space
Experience with emerging technologies in the realm of organisational design such as AI and automation
Understand the link between data and digital strategy and how data eco systems drive and support organisational transformation

Key Performance Indicators (KPIs)

Client satisfaction with transformation initiatives.
Measurable improvements in client operational efficiency, digital maturity, or platform performance.
Successful adoption of new digital platforms or processes.
Defined and achieved client-specific measures of success.
Contribution to thought leadership (e.g., published articles, event participation).
Unlocking future opportunities and revenue growth.

Personal attributes

Passionate about driving value and transformative outcomes for clients.
Adaptable and resilient, thriving in complex and dynamic environments.
Highly collaborative, with excellent communication and interpersonal skills.
Committed to continuous improvement and innovation, both personally and professionally.
Embodies manifesto’s values, championing purpose-driven work and fostering a positive team culture.

About us

manifesto

We are an agency that helps bring together human-centred design, data, technology and new ways of working to help purpose-led organisations grow with confidence, adapt with resilience, and deliver lasting impact.

One of the ways we do this is through helping organisation optimise how they work, bringing together technology, data and design to create modern ways of working that keep people at the heart

Our agile, multidisciplinary teams use technology, human centred design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in partnership with our clients and with an ethos of “digital transformation through doing”, we also help build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

Working environment

manifesto operates a hybrid working model with a blend of remote work and in-person collaboration. While the role offers flexibility, there will be a requirement for onsite work with clients and attendance at key team or project meetings so being within reasonable distance of our London, Bristol or Canterbury hub is a requirement.

Our clients and partners value in person time to build trust, knowledge and relationships as well attending sector events, and this is a key element of this client and external facing role.

This role offers a unique opportunity to lead transformative change within a purpose-driven agency. If you’re ready to bring your expertise, creativity, and passion to manifesto, we’d love to hear from you.

TPXimpact

TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world.

Strategy Principal Consultant - Change and Transformation