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CX and engagement

Grow your audience and deepen engagement

In today's digital landscape, audiences expect more than ever before. They expect seamless, personalised experiences that feel intuitive and valuable at every touchpoint. We help you rise to these expectations by delivering unified experiences from acquisition to engagement, powered by deep insights, intelligent data, emerging technology, and innovative ways of working.

What you can expect

Exceptional customer experiences aren't just about technology.  We deliver thinking across tech, team culture, and data to design joined-up experiences that guide people from first click to lasting connection.

What we offer

Strategic experience design

  • CX strategy and journey design
  • Omnichannel and digital marketing strategy and delivery
  • Actionable audience insight and analytics

Technology, AI and data solutions

  • Marketing technology and data solutions
  • AI-powered personalisation and automation

Creative and performance

  • Creative services
  • Content strategy
  • Conversion rate optimisation (CRO)
  • Search engine and AI results optimisation
  • Campaign delivery and optimisation
  • Data modelling and dashboards

Operational optimisaton

  • Capability building, training & coaching
  • Ways of working consultancy

CX and engagement AI services

AI should enhance the human experience, not replace it. We help your marketing and engagement teams work smarter, faster and more creatively, so your people can focus where they can add the most value, building those real connections.

We’ll do this through:

  • Workflow optimisation consulting: AI strategies to improve efficiencies, productivity, and ways of working

  • Audience intelligence services: AI solutions to help you understand and reach your audiences more effectively

  • Experience personalisation strategy: AI implementation for delivering tailored experiences

  • AI readiness assessment: Comprehensive marketing and engagement focused AI maturity and skills evaluation

The result

Unified customer experiences that exceed expectations, drive meaningful engagement, and deliver measurable growth. From the first touchpoint to long-term loyalty, we help you create connections that matter.

Ready to transform your customer experience?  Let's build something extraordinary together.

Client stories

  1. RNIB Cases Study Header

    Turning service users into engaged donors with data-driven personalisation

    with RNIB
    Charity

    manifesto partnered with RNIB to transform their customer journey, turning service users into engaged donors.

  2. BDA Header Image

    Mobilising political action through a creative campaign & budget

    with British Deaf Association
    Charity

    Inspiring action with an emotive campaign to put the power of language in the hands of deaf children and their families.

  3. Frame 336

    Partnering to deliver digital unification

    with Breast Cancer Now
    Charity

    Driving a 53% increase in participation through digital transformation for Breast Cancer Now.

  4. St Martin

    A data-driven Christmas fundraising campaign that exceeded predicted income

    with St Martin-in-the-Fields Charity
    Charity

    St Martin-in-the-Fields Charity launched a data-driven Christmas fundraising campaign to maximise donations and set a strong benchmark for future digital efforts. By optimising their strategy across Meta and Paid Search, we improved audience targeting, enhanced engagement, and increased conversions.

  5. Woodgreen Case Study (1)

    Scaling at Christmas: generating income to meet rising demand for pets in need

    with Woodgreen (2 - Christmas)
    Charity
    Digital Marketing
    Design

    By crafting a digitally-led Christmas campaign grounded in test-and-learn methods and creative agility, we helped Woodgreen scale their supporter base and smash their revenue targets, without compromising on ROI. Together, we created a campaign that made more miracles happen for rescue pets.

Get in touch

Client testimonials

Additional funds like these aren’t small numbers for Fauna & Flora, and if we can keep it up they’re going to make a genuine difference to what we’re able to achieve for conservation – especially in a time of crisis.

Tom BeesleyHead of Supporter Recruitment and Development, Fauna & Flora

We’re really impressed with the continuous improvements manifesto have implemented to our paid search, display and social campaigns over the past couple of years. It’s a pleasure working with the team and we’ve learnt so much from their expertise. It’s brilliant to see our participation events programme grow so effectively, and we look forward to our continued partnership.

Dan LarceySenior Events and Mass Participation Manager, Diabetes UK

manifesto have really set us up for the future by helping us gain and maintain a sharp focus on customer experience as we hypothesised about and tested new ways of working internally. They were with us every step of the way and turned initial recommendations into action quickly and effectively, enabling us to transform our customers’ digital journeys in particular – but we’ll be able to apply this learning in any channel and for a variety of objectives.

Nina WalkerChief Engagement Officer, RNIB